We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@chainandbracelet.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@chainandbracelet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at sanjayp@chainandbracelet.com.

Refund & Exchange Policy

At Chain And Bracelet, we want you to feel completely confident when choosing your jewellery. If your purchase is not quite right, eligible items may be returned or exchanged within 30 days of delivery.

Returns

To be eligible for a return:

• The item must be returned within 30 days of delivery.

• Jewellery must be unworn, unused, undamaged and in its original saleable condition.

• All original packaging, jewellery boxes, certificates, tags and accompanying items must be returned with the jewellery.

• Proof of purchase or your order number may be required.

Items showing signs of wear, damage, alteration or missing components may not qualify for a refund.

Items Not Eligible for Return

The following items are generally not eligible for return or exchange:

• Bespoke or custom-made jewellery

• Personalised or engraved jewellery

• Jewellery altered or modified specifically for the customer

• Items that have been resized at the customer's request

• Items clearly marked as Final Sale

If there is a manufacturing defect or we have supplied an incorrect item, these exclusions do not affect your ability to contact us for assistance.

Damaged, Defective or Incorrect Items

Every piece is carefully inspected before dispatch.

If your jewellery arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us as soon as possible with your order details and clear photographs of the issue.

Once reviewed and confirmed, we will arrange an appropriate repair, replacement, exchange or refund at no additional cost to you.

Damage resulting from accidental damage, improper use, normal wear and tear or unauthorised repairs is not considered a manufacturing defect.

Exchanges

Eligible jewellery may be exchanged within 30 days of delivery, subject to availability.

If the replacement item has a higher value, the price difference will need to be paid before the replacement is dispatched. If the replacement item has a lower value, any eligible difference will be refunded to the original payment method.

How to Request a Return

Please contact our customer service team before returning your jewellery.

Include:

• Your name

• Order number

• Item being returned

• Reason for the return

We will provide you with the appropriate return instructions.

Please do not send jewellery back without contacting us first, as unauthorised returns may experience delays in processing.

Return Shipping

Unless the jewellery is defective, damaged on arrival or incorrect due to an error on our part, customers are responsible for the cost and safe return of the item.

We strongly recommend using a tracked and insured shipping service, as Chain And Bracelet cannot be responsible for returned parcels until they have been safely received by us.

Where the return is due to a confirmed manufacturing defect or an error by Chain And Bracelet, we will arrange or reimburse reasonable return shipping costs.

Refunds

Once your return has been received, it will be inspected to ensure it meets our return requirements.

If approved, your refund will be issued to the original payment method used for the purchase.

Original delivery charges and any additional expedited shipping charges are generally non-refundable unless the return is due to an error on our part.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Certificates and Documentation

Any certificate, grading report or documentation supplied with the jewellery must also be returned.

If an original certificate or grading report is missing, damaged or not returned, any replacement or re-certification costs may be deducted from the refund where applicable.

International Returns

Customers returning jewellery internationally are responsible for following the return instructions provided by our team.

Please clearly mark international return shipments as Returned Goods where appropriate. Any customs charges, duties or fees caused by an incorrectly declared return may be deducted from the refund.

Important

All returns are subject to inspection before a refund or exchange is approved.

Chain And Bracelet reserves the right to decline a return where an item does not meet the conditions described above or where there is evidence of wear, damage, alteration or misuse.

For any questions about your order, return or exchange, please contact the Chain And Bracelet customer care team. We will be happy to assist you.